Welcome to the Juviooz FAQ page!
We’ve put together clear answers to the most common questions our customers ask.
If you ever need extra help, our support team is always here for you.
❓ Question #1: How long does delivery take?
Answer:
Our shipping times are:
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Processing time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery: 7–10 business days
For full delivery details, please visit our Shipping Policy page.
❓ Question #2: Do you offer free shipping?
Answer:
Yes — all orders placed within the UK qualify for free shipping, with no minimum purchase required.
More details are available in our Shipping Policy.
❓ Question #3: Where is Juviooz located?
Answer:
Juviooz is a U.S.-based home décor and lighting brand.
We specialize in modern lighting, LED décor, and stylish home ambience products.
We ship exclusively to customers in the Uk.
❓ Question #4: What if I receive a damaged or faulty product?
Answer:
If a product arrives defective, we’ll replace it at no extra cost.
Just contact us and send the item back within 30 days.
Full details can be found in our Return Policy.
❓ Question #5: Can I cancel my order after placing it?
Answer:
Yes — we offer a 24-hour cancellation window.
If you need to cancel, please reach out to us as soon as possible.
❓ Question #6: What is your return policy?
Answer:
We offer a straightforward and hassle-free return process.
You can view the complete details on our Return Policy page.
❓ Question #7: When will I receive my refund?
Answer:
Once we receive and inspect your returned product, refunds are issued to the original payment method.
Most refunds appear within 7 business days, depending on your bank or payment provider.
Check our Refund Policy for more information.
❓ Question #8: Do your products come with a warranty?
Answer:
Yes — all our items are covered by a 30-day warranty.
You can find more details in our Return Policy.
❓ Question #9: How do I contact customer support?
Answer:
You can reach our team through our Contact Us page or by emailing:
We do our best to respond within 1–2 business days.
❓ Question #10: Do you ship internationally?
Answer:
At this time, we only ship within the United Kingdom
❓ Question #11: Do you operate a physical store?
Answer:
We are an online-only store, which helps us offer competitive pricing and a wide range of lighting and décor products.
❓ Question #12: Do you accept bulk or business orders?
Answer:
Yes — we welcome bulk orders for businesses, decorators, and organizations.
Please contact support for more information.
❓ Question #13: How do I exchange an item?
Answer:
Our exchange process is explained in detail on our Return Policy page.
You can email us anytime if you need assistance with an exchange.
❓ Question #14: How can I track my order?
Answer:
You can track your shipment anytime using the Track Order page on our website.
🏢 Contact Information
Store Name: Juviooz
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@juviooz.com
Phone: +1 205-547-3244
Customer Service Hours: Monday to Friday — 9:00 AM to 5:00 PM (EST)
We aim to reply within 1–2 business days.