Refund policy

🔄 30-Day Easy Returns

At Juviooz, we want every customer to be fully happy with their purchase.
If something doesn’t meet your expectations, we offer a simple and stress-free return process.

📌 Return Policy Overview

  • Return Window: You may request a return within 30 days from the day your order is delivered.

  • Item Condition: Products must be unused, in their original condition, and returned with all packaging, accessories, and documentation.

  • Friendly Support: Our customer service team is here to guide you through the entire return process.

💸 Return Costs

✔️ If the product is defective or incorrect

There is no cost to you.
This includes items that arrive damaged, faulty, or not as described. We will cover the return shipping cost.

✔️ For change of mind or customer remorse

If you decide you no longer want the item, ordered the wrong product, or it doesn’t suit your needs:

  • You will be responsible for the actual return shipping cost.

  • Shipping fees paid (if any) are non-refundable.

📬 How to Return an Item

  1. Contact Us
    Email our team at support@juviooz.com with your order number and a brief explanation of why you’d like to return the item.

  2. Prepare the Item
    Place the product back in its original packaging, including all accessories, manuals, and tags.

  3. Ship the Package
    Follow the instructions provided in your return authorization email and drop off the package at the designated courier location.

💰 Refund Process

  • Inspection:
    Once your return arrives at our facility, it will be inspected to confirm it meets our return requirements.

  • Processing:
    After approval, your refund will be issued to the original payment method.

  • Timing:
    Refunds typically take up to 7 business days to appear, depending on your bank or payment provider.

🔁 Exchanges

If you'd like to swap your item for a different style, variation, or product, simply reach out to us.
We’ll help you complete the exchange quickly and easily.

🚫 Non-Returnable Items

For hygiene and safety reasons, certain items may not qualify for return.
Products that fall under this category will be clearly marked as non-returnable on their product page.

❓ Need Help?

Visit our FAQ page or contact our support team anytime for assistance.

🏢 Contact Information

Store Name: Juviooz
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@juviooz.com
Phone: +1 205-547-3244
Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (GMT)

We aim to answer all emails within 1–2 business days.